These Terms & Conditions govern the sale of goods and services by Cutlers Sales. By purchasing from us or using our services, you agree to be bound by these terms.

1. About Us

Cutlers Sales supplies trailers, horseboxes, UTVs, ATVs, quad bikes, and related equipment. We also provide trailer hire and servicing.

Contact Details:
Phone: 01543 222 957
Email: sales@cutlerssales.co.uk

2. Products and Services

We aim to ensure all descriptions, images, and specifications are accurate.

However:

Images are for illustrative purposes only
Specifications may vary from manufacturer updates
Availability is subject to stock

We reserve the right to modify or discontinue products or services without notice.

3. Pricing and Payment
All prices are quoted in GBP (£) and may include VAT unless stated otherwise
Prices are subject to change without notice
Full payment (or agreed deposit) is required before collection or delivery
We accept payment methods as agreed at the point of sale

4. Orders and Deposits

Orders are only confirmed once a deposit or full payment is received
Deposits may be non-refundable unless otherwise agreed
We reserve the right to cancel orders in cases of pricing errors, stock issues, or suspected fraud

5. Delivery and Collection

Delivery times are estimates and not guaranteed
Risk passes to the customer upon collection or delivery
Customers must inspect goods upon receipt and report any issues promptly

6. Returns and Refunds

We comply with applicable UK consumer laws.

Faulty or misdescribed goods may be eligible for repair, replacement, or refund
Returns must be reported within a reasonable timeframe
Goods must be returned in original condition where possible

Custom orders or special-order items may not be eligible for return unless faulty.

7. Warranty

Products may come with a manufacturer’s warranty
Warranty claims are subject to the manufacturer’s terms
Warranty does not cover misuse, wear and tear, or accidental damage

8. Trailer Hire

For trailer hire services:

Valid identification may be required
Hire fees must be paid in advance
A refundable deposit may be required
The hirer is responsible for the trailer during the hire period
Trailers must be returned on time and in the same condition

Late returns or damage may result in additional charges.

9. Servicing and Repairs

Estimates are provided where possible but may change if additional work is required
We will seek approval before carrying out extra work where practicable
Vehicles/equipment must be collected promptly after completion

10. Customer Responsibilities

Customers agree to:

Use purchased or hired equipment safely and legally
Ensure compatibility with towing vehicles and licensing requirements
Follow all manufacturer guidelines

11. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for indirect or consequential losses
Our liability is limited to the value of the goods or services supplied

Nothing in these terms excludes liability for death or personal injury caused by negligence or any liability that cannot be excluded under UK law.

12. Data Protection

We handle personal data in accordance with applicable UK data protection laws. Information is used only for order processing, customer service, and legal obligations.

13. Complaints

We take complaints seriously. Please refer to our Complaints Policy or contact us directly using the details above.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the English courts.

15. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. The latest version will always be available upon request or on our website.